What’s the key to a successful business? The people you hire.
When it comes to customer service, your clients aren’t interacting with you as a business owner, but rather with your front-line. If the team doesn’t represent you well, you run the risk of leaving a bad impression and turning customers away from your doors. And you know what that means, lost revenue!
So how do you know who is the right fit for your company? Looking beyond a resume and cover letter, or even an impressive collegiate background, you need to examine the interviewee’s character. How do they seem as a person? Are they a team player? Do they have a go-getter mentality? What pillars of value do they stand for?
No matter what position or department that you are hiring for, there are certain qualities that every hire should possess if you want your team to perform.
Here are four.
- Perseverance: This is the foundation of a “can-do” attitude. An employee who perseveres sticks it out when things get hectic at the office and when they are faced with obstacles, they always find a way to accomplish their tasks. Hires with this trait fail but they use their failures to educate themselves for next time. To assess the persistence of a candidate, ask them to tell you about a time when they faced a great challenge in their schooling or previous job. You’re interested in seeing the tactics they used to overcome said adversity.
- Team Player: When it comes to the workplace, success occurs when employees collaborate. It’s that simple really. Your next hire should be able to thrive in a team environment, bouncing ideas off of their peers and working together to find solutions to business problems. To find out of your interviewee values collaboration, ask them to describe the best office environment that they’ve ever been a part of. Listen for if the candidate mentions an office full of teamwork.
- Inquisitive: Though they said that curiosity killed the cat, in this case, it indicates that a candidate has a passion for learning. If a person has a passion for learning, they are going to be likely to want to keep your company moving forward in the right direction. They will always want new information in order to help streamline business operations and make things successful. Listen to the type of questions that your interviewee asks you. Anything asked that can be answered by reading the website, shows a clear lack of research.
- Empathy: Emotional intelligence is a key factor in personal relationships. Be it a relationship with a customer or a relationship with a coworker, a potential candidate should show a willingness to connect with their peers and a desire to lead. While there aren’t specific questions that you can ask to determine empathy, you can pay attention to a candidate’s body language. Do they look you in the eye when they speak? Are they actively engaged when you ask them questions?