When you first started your business, you probably wore a lot of hats. In addition to being the CEO, you were also the HR manager, COO, CFO, and administrator. Over time, you expanded your business out to include more roles and while your workload might have lightened, what does your employee’s workload look like? How many hats are they wearing?
You have to focus on the big picture goals and that’s completely understandable but when your team has to shoulder administrative duties along with their job-specific roles, you often lose money due to productivity loss.
Fortunately, new technological advancements offer automation and outsourcing opportunities for the small business community. Things like customer retention and reach out are handled through marketing automation and streamlined operations processes, allowing you to improve your employee efficiency and save money.
Follow these steps to determine what kind of technology you need and suits your company, and how to implement them successfully.
- Asses your needs: You may not need to do a complete administrative overhaul if you already have certain tasks under control. To determine if you need new administrative tools, have your team track the amount of time that they spend on daily admin duties that can be outsourced or replaced by technology. Compare the costs of having them continue to handle those tasks versus using a tech solution. Whichever comes out with the better advantage is the one you should choose.
- Communicate with your team: While automated systems increase your efficiency, they are no replacement for genuine human interaction and experience. This is where your employees comes into play. While a machine may be able to go concrete things quickly, your human employees can make intelligent decisions. Be open and honest with your team if you’re looking towards automation to solve your daily business challenges.
- Use data to drive decision-making: Once you have chosen a tech solution, it’s important to track its overall usage and success. Utilize dashboard-style views and data tracking to determine if your new software is as effective as you expected. Look for ways to streamline processes further, allowing you and staff to keep your attention focused on delivering great products instead of outdated processes.
To take the first steps in empowering your office admin and increasing their productivity, give the team here at BMB a call and we’ll supply you with the technologies to expand.